Cancellation & Refund Policy
Last updated: November 6, 2026
Every cake is made for one date and one celebration, so our kitchen plans around your order the moment you place it. This policy explains what happens if your plans change or something is not right. It is the same policy shown on our How It Works page.
Cancelling an order
Count the days from when you tell us (by email, text or phone) to your pickup or delivery date.
Cakes, cupcakes, cookies and cake jars
| Notice given | What you receive |
|---|---|
| 7 days or more | Full refund |
| 3 to 6 days | Store credit for the full amount |
| Less than 3 days | The order is final and cannot be refunded |
Wedding and tiered cakes
| Notice given | What you receive |
|---|---|
| 14 days or more | Full refund, less your deposit |
| 7 to 13 days | Store credit, less your deposit |
| Less than 7 days | The order is final and cannot be refunded |
- Deposits are non-refundable. Wedding cakes are secured with a 50% deposit, which reserves your date and our kitchen time.
- Store credit is issued as a gift card and does not expire.
- Branded business gifting orders: once you approve your digital proof, printed labels, note cards and logo toppers are made just for you and cannot be refunded. The rest of the order follows the tables above.
- Delivery fees are refunded in full if you cancel before your delivery day.
Changing your date or order
Need a different date, size or design? Tell us as early as you can at orders@thesweetlayersfactory.com or 346-574-3466. We will always try to help. Changes depend on our availability and may change the price. A change made within the "final" window above is treated as a new order.
If something is not right
We check every order before it leaves us. If something is wrong with your cake, such as the wrong flavor, a missing item or damage before it reached you, send us a photo and a short note within 24 hours of pickup or delivery to orders@thesweetlayersfactory.com or by text to 346-574-3466. We will make it right with a remake, a store credit or a refund, depending on what happened.
Please keep the cake or the affected part until we reply, if you can.
What we cannot refund
- Handmade differences. Every cake is finished by hand, so colors, florals and details will vary a little from photos and inspiration images. That is part of what makes it yours.
- Damage after pickup or delivery. Once your cake is in your hands, keeping it cool, flat and out of the sun is up to you. Our pickup and delivery instructions explain how.
- Flavor preference. If the cake was made as ordered, we cannot refund because it was not to your taste. Our tasting box is the best way to choose with confidence.
- Missed pickups or failed deliveries because no one was available, or the address or access details we were given were wrong.
- Gift cards, once purchased.
How refunds are paid
Approved refunds go back to the original payment method within 5 to 10 business days. Your bank may take a few extra days to show it.
Questions
The Sweet Layers Factory LLC
Conroe, Texas 77304
Email: orders@thesweetlayersfactory.com
Phone or text: 346-574-3466
Monday to Saturday, 8:00 AM to 6:00 PM Central